Because Bitsplat works with many manufacturers and international sources, delivery time and shipment availability may vary from one product to the next. However, the vast majority of our merchandise is shipped via UPS or FedEx Ground within THREE TO FIVE BUSINESS DAYS of ORDER PLACEMENT.
We only ship to addresses in the United States. If you desire to ship an item outside the United States (including Alaska & Hawaii), please contact us in advance to confirm accurate shipping costs. Some items are directly imported from overseas warehouses. In these cases, we may require Express Air delivery services only. Also, some items are hand-crafted and require 2-6 weeks for production time.
If you have any questions regarding shipping restrictions and product availability limitations, please use the form on the "Contact Us" page.
RETURNED MERCHANDISE
Bitsplat customers must obtain a Return Authorization # before attempting to return any merchandise to Bitsplat. Certain Manufacturers insist on defective or damaged merchandise being returned directly to them, so you need to check with us first.
Bitsplat will not accept any returned merchandise without a valid RA#
To obtain a RA# use the form on the "Contact Us" page. A customer service representative will give you a RA# that must be clearly indicated on the outside of the return parcel, as well as on any paperwork. Return merchandise to:
Bitsplat LLC
22911 5th St NW
New London MN, 56273
(Return Auth #)
Bitsplat will not be obligated to accept any returns of product submitted more than 60 days after shipment of such products to customer, excluding returns of defective product. RA#'s have a validity period of 30 days from the date of issue.
Restocking Fees
Non-defective merchandise returned to Bitsplat for any reason other than a miss-ship of product, will be subject to a 15% restocking fee. Product must be received by us in original condition and within 30 days of our shipping date, or it cannot accepted for return.